At IPTechnn, we strive to ensure that you are completely satisfied with your purchase. Our team is dedicated to providing high-quality business card designs and printing services. However, we understand that there may be occasions when you need to return a product or request a refund. This policy outlines the terms and conditions under which returns and refunds are processed.

1. Eligibility for Returns and Refunds

You may be eligible for a return or refund under the following conditions:

• Defective Products: If the product you received is defective or damaged, you are entitled to a return or refund.
• Incorrect Orders: If you receive an incorrect order, such as wrong designs, quantities, or specifications that differ from what was confirmed, you can request a return or refund.
• Dissatisfaction with Quality: If the final product does not meet the agreed-upon quality standards or specifications, you may request a refund or a reprint of your order.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team within 14 days of receiving your order. Provide your order number, a description of the issue, and any supporting photos or documentation.
2. Review: Our team will review your request and determine if it meets the criteria for a return.
3. Return Shipping: If your return is approved, we will provide instructions on how to return the product. Please note that the customer is responsible for return shipping costs unless the return is due to an error on our part.

3. Refund Process

Refunds are processed in the following manner:

• Approval: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• Processing: Approved refunds will be processed within 5-7 business days. The refund will be credited to the original payment method used during the purchase.
• Partial Refunds: In some cases, partial refunds may be granted (e.g., if the product is returned in a condition different from how it was received).

4. Non-Refundable Items

Certain items are non-refundable, including:

• Custom-designed business cards that have been printed according to the customer’s specifications.
• Digital design files delivered electronically.
• Any product that is returned more than 30 days after delivery.

5. Exchanges

If you would like to exchange a product, please contact our customer service team. Exchanges are subject to product availability and must meet the same criteria as returns.

6. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: support@iptechnn.com